BDHT-Guide-for-New-Tenants-2024-Digital-Singles - Flipbook - Page 6
Our Charter
We also have a charter
which shows our
promises to customers
and colleagues.
It’s a handy guide to
how we will treat you.
Our Values
And finally, our values,
which set out how we’re
committed to building
vibrant communities:
WE WILL
LISTEN TO
YOU
WE WILL
NEVER
JUDGE
YOU
WE WILL
RESPECT YOU
& WE ASK
YOU TO
RESPECT US
WE WILL
KEEP OUR
PROMISES
WE
WILL BE
HONEST
WITH
YOU
WE WILL
APPRECIATE
DIFFERENCE
IF WE MAKE
A MISTAKE
WE WILL
APOLOGISE
& LEARN
FROM IT
• Integrity: We do things for the right reasons and take
responsibility.
• Listening: We listen to understand and reflect before taking
action.
• Honesty: We’re honest, considerate, and set realistic
expectations.
• Transparency: We explain our thinking and share information
openly.
• Respect: We treat everyone with decency and dignity.
• Inclusivity: We embrace differing life experiences and opinions.
• Fairness: We ensure fairness and balance in our attitude and
behaviour.
You can read more about bdht, our aims and how we plan to
achieve them on our website: www.bdht.co.uk
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